Friday, May 23, 2008

Citrix Metaframe XP - Shadowing not available from CMC

If you are running Citrix Metaframe XP and, when you right click on a user to shadow them, the shadow option is greyed out it’s possible the CMC isn’t able to find a local ICA client.

Check to see if the following registry key exists, this is the key the CMC checks to verify the existence of a local ICA client.

HKEY_CLASSES_ROOT\WinFrameICA\shell\open\command "

I looked and no I didn't so

If this key does not exist then try reinstalling the ICA client from your installation media.

 

 

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A little about Me

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My name is Mitch Beaumont and I've been a technology professional since 1999. I began my career working as a desk-side support engineer for a medical devices company in a small town in the middle of England (Ashby De La Zouch). I then joined IBM Global Services where I began specialising in customer projects which were based on and around Citrix technologies. Following a couple of very enjoyable years with IBM I relocated to London to work as a system operations engineer for a large law firm where I responsible for the day to day operations and development of the firms global Citrix infrastructure. In 2006 I was offered a position in Sydney, Australia. Since then I've had the privilege of working for and with a number of companies in various technology roles including as a Solutions Architect and Technical team leader.